Privacy Policy

1. Introduction

Careerfied ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered resume building platform (the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you use our Service, you may provide us with:

• Account Information: Name, email address, password, phone number (for WhatsApp authentication)
• Resume Content: Personal details, work experience, education, skills, certifications, and other information you include in your resumes
• Job Application Data: Job titles, company names, application statuses, and notes in the job tracker
• Payment Information: Billing address and payment details (processed securely by Stripe)
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on the Service
• Log Data: IP address, access times, referring URLs
• Cookies and Similar Technologies: Session cookies, authentication tokens, and analytics cookies

2.3 Information from Third Parties

We may receive information from:

• Social Login Providers: Google and LinkedIn (name, email, profile picture)
• Payment Processors: Transaction status and payment confirmation from Stripe

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Create and manage your user account
• Process your resume content through our AI systems to generate suggestions
• Enable resume creation, editing, and export features
• Track your job applications in the job tracker
• Process payments and manage subscriptions
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve the Service
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

4. AI Processing

Our Service uses artificial intelligence (powered by Claude by Anthropic) to provide features such as:

• Resume bullet point generation and optimization
• Cover letter creation
• LinkedIn headline suggestions
• ATS optimization recommendations

Important: When you use AI features, your resume content is processed by our AI systems. We do not use your personal data to train AI models. Your content is processed solely to provide you with the requested suggestions and is not retained for AI training purposes.

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Anthropic (Claude AI): For AI-powered content generation
• Stripe: For payment processing
• Cloud Hosting Providers: For data storage and processing
• Analytics Providers: For understanding Service usage

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to user data
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide you with the Service
• Required to comply with legal obligations
• Needed to resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

You can access your personal information through your account settings. You can export your resumes in PDF or DOCX format at any time.

8.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

8.3 Deletion

You can delete your account and associated data by contacting our support team. Some information may be retained for legal compliance.

8.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or updating your preferences in account settings.

8.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.

9. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service

10. Children's Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries in the EU, you may also contact our Data Protection Officer at: careerfied@quantumlayerplatform.com

15. Specific Regional Rights

15.1 For EU/EEA Residents (GDPR)

Under GDPR, you have additional rights including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing include: contract performance, legitimate interests, legal obligations, and your consent.

15.2 For California Residents (CCPA)

Under CCPA, California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access their personal information
• Request deletion of personal information
• Equal service and price, even if they exercise privacy rights

15.3 For Indian Residents (DPDP Act 2023)

We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. Under DPDP, you have the following rights:

• Right to Access: Request a summary of your personal data and processing activities
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data
• Right to Grievance Redressal: File complaints regarding data processing
• Right to Withdraw Consent: Withdraw consent at any time for data processing based on consent
• Right to Nominate: Nominate an individual to exercise your rights in case of death or incapacity

16. Data Principal Rights (Self-Service)

We provide self-service tools for exercising your data rights through your account dashboard:

• Data Export: Download all your personal data in a machine-readable format from your Privacy Dashboard
• Account Deletion: Request complete deletion of your account and associated data. A 7-day grace period allows you to cancel the request.
• Consent Management: View and manage your consent preferences for different types of data processing
• Grievance Filing: Submit privacy-related grievances directly through your account

To access these features, log in to your account and navigate to Settings → Privacy.